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European Accessibility Act in Slovenia (Slovenija): national law for services

Checked against official sources on 2026-10-15. Laws change — check the current official text before relying on this page.

National law

Zakon o dostopnosti do proizvodov in storitev za invalide (ZDPSI) — Uradni list RS, št. 14/23 (3. 2. 2023), item 238
English rendering (ours): (translation) Act on Accessibility of Products and Services for Persons with Disabilities
Official text
Zakon o spremembah in dopolnitvah Zakona o dostopnosti do proizvodov in storitev za invalide (ZDPSI-A) — Uradni list RS, št. 14/26 (24. 2. 2026), item 563, p. 1538
English rendering (ours): (translation) Act amending the Act on Accessibility of Products and Services for Persons with Disabilities
Official text

Obligations for services apply from: 2025-06-28

Authorities

Tržni inšpektorat Republike Slovenije (TIRS) — Market Inspectorate of the Republic of Slovenia
Role (our summary): Supervision of e-commerce services (art. 30(7) original numbering); co-supervision of consumer banking (art. 30(5)) and water transport (art. 30(2)); products (art. 26(2))
www.gov.si
Agencija za komunikacijska omrežja in storitve Republike Slovenije (AKOS) — Agency for Communication Networks and Services
Role (our summary): Electronic communications, access to AV media services, e-books and dedicated software, emergency communications (art. 30(1), (6), (8))
www.akos-rs.si
Banka Slovenije; Informacijski pooblaščenec; Agencija za trg vrednostnih papirjev — Bank of Slovenia; Information Commissioner; Securities Market Agency
Role (our summary): Consumer banking services, by sector law (art. 30(5))
Javna agencija za civilno letalstvo; Inšpektorat RS za infrastrukturo; Uprava RS za pomorstvo — Civil Aviation Agency; Infrastructure Inspectorate; Maritime Administration
Role (our summary): Air, bus and water passenger transport services (art. 30(2)-(4)); rail added by ZDPSI-A (new art. 30(5))

How consumers complain (our summary): Complaints to the competent supervisory authority under art. 30 (e.g. TIRS for e-commerce); art. 31(1) requires that authority to handle complaints and reports ('obravnava pritožbe in poročila'); art. 25.a (added by ZDPSI-A) lets consumers start proceedings before the authorities in arts. 26 and 30 and seek court protection.

Where service providers must publish accessibility information

Art. 21(2): the service provider must prepare information on services meeting the accessibility conditions under arts. 9-13 per type of service; it must explain how the services meet the conditions and be available to the public in written and oral form and in a form understandable to persons with disabilities; providers keep, update and publish ('hranijo, posodabljajo in objavljajo') it while the service is provided. No express 'general terms and conditions' location found in the text read. (our summary)

Microenterprise exemption

Art. 4(2): 'Ta zakon se ne uporablja za mikropodjetja, ki zagotavljajo storitve.' (This Act does not apply to microenterprises providing services.) Definition in art. 5(17). (our summary)

Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).

Sources

Need an accessibility statement and Annex V information for a service offered in Slovenia? Our documents cite this national law and these authorities, in up to 24 EU languages.

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