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European Accessibility Act in Poland (Polska): national law for services

Checked against official sources on 2026-10-15. Laws change — check the current official text before relying on this page.

National law

Ustawa z dnia 26 kwietnia 2024 r. o zapewnianiu spełniania wymagań dostępności niektórych produktów i usług przez podmioty gospodarcze — Dz.U. 2024 poz. 731
English rendering (ours): (translation) Act of 26 April 2024 on ensuring that certain products and services meet accessibility requirements by economic operators
Official text

Obligations for services apply from: 2025-06-28

Authorities

Prezes Zarządu Państwowego Funduszu Rehabilitacji Osób Niepełnosprawnych (Prezes Zarządu PFRON) — President of the Management Board of the State Fund for Rehabilitation of Disabled Persons (PFRON)
Role (our summary): Part of market surveillance system (art. 38(2)); receives and handles or forwards notifications (zawiadomienia) from anyone about non-accessible products/services (art. 67); monitors the system (art. 39)
www.pfron.org.pl
Minister właściwy do spraw informatyzacji — Minister competent for computerisation (digital affairs)
Role (our summary): Market surveillance authority for e-commerce services (art. 38(3)(2))
www.gov.pl
Rzecznik Finansowy — Financial Ombudsman
Role (our summary): Market surveillance authority for retail banking services (art. 38(3)(3))
rf.gov.pl
Prezes Urzędu Komunikacji Elektronicznej — President of the Office of Electronic Communications (UKE)
Role (our summary): Market surveillance authority for telecom services, access to AV media services and e-book distribution services (and related products) (art. 38(3)(1))
www.uke.gov.pl
Wojewódzcy inspektorzy transportu drogowego; Prezes Urzędu Transportu Kolejowego; Prezes Urzędu Lotnictwa Cywilnego; dyrektorzy urzędów morskich; Dyrektor Urzędu Żeglugi Śródlądowej w Bydgoszczy — Regional road transport inspectors; President of the Rail Transport Office; President of the Civil Aviation Office; directors of maritime offices; Director of the Inland Navigation Office in Bydgoszcz
Role (our summary): Market surveillance for services accompanying bus/coach, rail, air and water passenger transport (art. 38(3)(4)-(7))

How consumers complain (our summary): Two-step: (1) consumer complaint ('skarga') to the economic operator/service provider (art. 35), who must answer within 30 days (max. 60 days in complex cases; art. 37); (2) anyone may file a notification ('zawiadomienie') to the President of PFRON (art. 67), who handles it or forwards it to the competent market surveillance authority; a copy of the complaint and reply is attached where a complaint was made (art. 67(5)).

Where service providers must publish accessibility information

Art. 32(2)(1): the service provider must, in its terms of service ('regulamin świadczenia usług') or another equivalent document, make public in written form (paper or electronic) and in a way accessible to persons with special needs as set out in art. 12(2), information (a) about the service offered, (b) necessary to use the service, (c) on how the service meets the accessibility requirements; art. 32(2)(3) keep the information for as long as the service is offered. Art. 33: content of the art. 32(2)(1)(a) information (state of accessibility of premises, or accessibility certificate). (our summary)

Microenterprise exemption

Art. 4 pkt 1: the Act does not apply to 'usług oferowanych lub świadczonych przez mikroprzedsiębiorców' (services offered or provided by microentrepreneurs). (our summary)

Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).

Sources

Need an accessibility statement and Annex V information for a service offered in Poland? Our documents cite this national law and these authorities, in up to 24 EU languages.

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