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European Accessibility Act in Greece (Ελλάδα): national law for services

Some details below could not be fully confirmed against the current official text when we checked on 2026-10-15. Check the official sources before relying on them.

National law

Νόμος υπ' αριθμ. 4994/2022 – Ενσωμάτωση της Οδηγίας (ΕΕ) 2019/882 του Ευρωπαϊκού Κοινοβουλίου και του Συμβουλίου της 17ης Απριλίου 2019 σχετικά με τις απαιτήσεις προσβασιμότητας προϊόντων και υπηρεσιών και άλλες επείγουσες διατάξεις για την ενίσχυση της ανάπτυξης — ΦΕΚ Α' 215/18.11.2022
English rendering (ours): Law No. 4994/2022 – Transposition of Directive (EU) 2019/882 on the accessibility requirements for products and services and other urgent provisions to strengthen growth
Official text

Obligations for services apply from: 2025-06-28

Authorities

Εθνική Επιτροπή Τηλεπικοινωνιών και Ταχυδρομείων (ΕΕΤΤ) — Hellenic Telecommunications and Post Commission (EETT)
Role (our summary): Competent authority for monitoring and checking the compliance of electronic communications services (art. 22 par. 2) and for sanctions in that sector (art. 26 par. 4). It also does market surveillance of consumer terminal equipment for e-communications (art. 19 par. 2(β)).
www.eett.gr
Εθνικό Συμβούλιο Ραδιοτηλεόρασης (ΕΣΡ) — National Council for Radio and Television
Role (our summary): Imposes sanctions on media service providers that breach the law (art. 26 par. 5). Jointly with ΔΑΣΥΠ, it does market surveillance of AV-media access equipment (art. 19 par. 2(δ)).
Διεύθυνση Ασφάλειας και Συμμόρφωσης Βιομηχανικών Προϊόντων, Γενική Γραμματεία Βιομηχανίας, Υπουργείο Ανάπτυξης και Επενδύσεων — Directorate for Safety and Conformity of Industrial Products, General Secretariat for Industry, Ministry of Development and Investments
Role (our summary): Market surveillance of PRODUCTS (computers, e-readers, payment terminals, ATMs; jointly for ticketing and information terminals and AV equipment) under art. 19 par. 2. It is not designated for services, but art. 22 par. 1(a) applies art. 19 par. 2 'αναλογικά' (by analogy) to the assessment under art. 14.
Γενική Γραμματεία Μεταφορών, Υπουργείο Υποδομών και Μεταφορών — General Secretariat for Transport, Ministry of Infrastructure and Transport
Role (our summary): Jointly with ΔΑΣΥΠ, market surveillance of ticket machines, check-in machines and interactive information terminals (art. 19 par. 2(γ)). These are products; no services role is stated.

How consumers complain (our summary): Art. 22 par. 1(b) requires procedures to follow up complaints or reports on non-compliant services, but the original text designates a service authority only for electronic communications (EETT). For public-sector websites and apps, the complaint mechanism of art. 45 of ν. 4727/2020 applies (art. 22 par. 3(b)). No designated authority or complaint channel for e-commerce, consumer banking, e-books or transport-ticketing services was found in the official text.

Where service providers must publish accessibility information

Art. 13 par. 2(α) of ν. 4994/2022: service providers draw up the information required under Annex V (Παράρτημα V) explaining how the services meet the accessibility requirements. The information is made available to the public in written and oral form, including in a way accessible to persons with disabilities, and kept for as long as the service is in operation. Annex V point 1 (read via the consolidated text on e-nomothesia.gr; the ΦΕΚ annex pages use a font that would not extract): the provider includes the information 'στους γενικούς όρους και προϋποθέσεις, ή σε ισοδύναμο έγγραφο' (in the general terms and conditions or an equivalent document). As applicable, this covers a general description of the service in accessible formats, explanations needed to understand its operation, and how the Annex I requirements are met. Art. 13 par. 2(β): Annex I Section V requirements must be offered free of charge, per art. 217 of ν. 4727/2020. No language rule was found. (our summary)

Microenterprise exemption

Art. 5 par. 4 ν. 4994/2022: 'Οι πολύ μικρές επιχειρήσεις που παρέχουν υπηρεσίες απαλλάσσονται από την τήρηση των απαιτήσεων προσβασιμότητας της παρ. 2, καθώς και από οποιαδήποτε υποχρέωση σχετικά με την τήρηση των εν λόγω απαιτήσεων.' Under this, microenterprises providing services are exempt from the service accessibility requirements and from any related obligation. Art. 4 point 23 defines a microenterprise as fewer than 10 employees and annual turnover or annual balance-sheet total not exceeding EUR 2,000,000. Art. 14 par. 4 has a separate product-side derogation. (our summary)

Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).

Sources

Need an accessibility statement and Annex V information for a service offered in Greece? Our documents cite this national law and these authorities, in up to 24 EU languages.

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