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European Accessibility Act in Austria (Österreich): national law for services

Checked against official sources on 2026-10-15. Laws change — check the current official text before relying on this page.

National law

Bundesgesetz über Barrierefreiheitsanforderungen für Produkte und Dienstleistungen (Barrierefreiheitsgesetz – BaFG) — BGBl. I Nr. 76/2023 (Art. 1)
English rendering (ours): Federal Act on accessibility requirements for products and services (Accessibility Act – BaFG)
Official text

Obligations for services apply from: 2025-06-28

Authorities

Bundesamt für Soziales und Behindertenwesen (Sozialministeriumservice) – Marktüberwachung digitale Barrierefreiheit — Federal Office for Social Affairs and Disability (Sozialministeriumservice) – market surveillance for digital accessibility
Role (our summary): Market surveillance of products and services, complaints (Hinweise) and administrative penalties (§ 21 BaFG: competent for all official acts under the Act unless otherwise provided; § 35 complaints)
www.sozialministeriumservice.gv.at

How consumers complain (our summary): § 35 BaFG: consumers (and the Verein für Konsumenteninformation, Österreichischer Behindertenrat, Bundesarbeitskammer, Wirtschaftskammer Österreich) may notify the Sozialministeriumservice of possible infringements; the authority must inform the notifier in writing, in an accessible format, within eight weeks whether proceedings under Section 6 are opened, with reasons if not.

Where service providers must publish accessibility information

§ 14 Abs. 2 BaFG: service provider must prepare the information under Anlage 3 and make it available to the public in written and oral form, including in a form accessible to persons with disabilities, and keep it for as long as the service is offered. Anlage 3 Z 1: the provider states in its general terms and conditions (allgemeine Geschäftsbedingungen) or a similar document how the service meets the § 4 Abs. 3 requirements, including at least (where applicable) a general description of the service in accessible format, explanations needed to understand how the service operates, and a description of how the service meets the relevant Anlage 1 requirements. No specific publication language is prescribed in § 14/Anlage 3; § 14 Abs. 5 requires documents supplied to the Sozialministeriumservice to be in German or English. (our summary)

Microenterprise exemption

§ 6 Abs. 1 BaFG: microenterprises offering or providing services are exempt from the accessibility requirements of § 4 Abs. 3 and from all obligations connected with meeting them. § 6 Abs. 2: the ministries prepare guidelines for microenterprises. (our summary)

Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).

Sources

Need an accessibility statement and Annex V information for a service offered in Austria? Our documents cite this national law and these authorities, in up to 24 EU languages.

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