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European Accessibility Act in Netherlands (Nederland): national law for services

Checked against official sources on 2026-10-15. Laws change — check the current official text before relying on this page.

National law

Wet van 8 april 2024 tot wijziging van diverse wetten ter implementatie van Richtlijn (EU) 2019/882 ... (Implementatiewet toegankelijkheidsvoorschriften producten en diensten) — Stb. 2024, 87
English rendering (ours): (translation) Act of 8 April 2024 amending various acts to implement Directive (EU) 2019/882 (Act implementing accessibility requirements for products and services)
Official text
Besluit van 9 november 2024, houdende vaststelling van het tijdstip van inwerkingtreding van de Implementatiewet toegankelijkheidsvoorschriften producten en diensten — Stb. 2024, 341
English rendering (ours): (translation) Decree fixing the entry-into-force date of the Act
Official text
Implementatiebesluit toegankelijkheidsvoorschriften bankdiensten (Besluit van 19 juni 2024 tot wijziging van het Besluit Gedragstoezicht financiële ondernemingen Wft ...) — Stb. 2024, 204
English rendering (ours): (translation) Implementing decree on accessibility requirements for banking services
Official text
Implementatiebesluit toegankelijkheidsvoorschriften e-boekdiensten — Stb. 2024, 144
English rendering (ours): (translation) Implementing decree on accessibility requirements for e-book services
Official text
Implementatiebesluit toegankelijkheidsvoorschriften personenvervoer per vliegtuig en over water — Stb. 2024, 139
English rendering (ours): (translation) Implementing decree on accessibility requirements for passenger transport by air and water
Official text
Besluit van 3 juni 2024 tot wijziging van het Besluit toegankelijkheid van het openbaar vervoer in verband met de implementatie van Richtlijn (EU) 2019/882 — Stb. 2024, 179
English rendering (ours): (translation) Decree amending the Public Transport Accessibility Decree to implement Directive (EU) 2019/882
Official text
Implementatiebesluit toegankelijkheidsvoorschriften elektronische communicatiediensten — Stb. 2024, 262
English rendering (ours): (translation) Implementing decree on accessibility of electronic communications services
Official text
Implementatiebesluit toegankelijkheidsvoorschriften diensten die toegang geven tot audiovisuele mediadiensten — Stb. 2024, 136
English rendering (ours): (translation) Implementing decree on services giving access to audiovisual media services
Official text
Warenwetbesluit toegankelijkheidsvoorschriften 2024 — Stb. 2024, 123
English rendering (ours): (translation) Commodities Act Decree on accessibility requirements 2024
Official text

Obligations for services apply from: 2025-06-28

Authorities

Autoriteit Consument en Markt (ACM) — Authority for Consumers and Markets
Role (our summary): Enforcement for e-commerce services (Whc art. 8.15/8a.1, Annex part a) and competent authority for electronic communications (Telecommunicatiewet amendment, Art. III)
www.acm.nl
Stichting Autoriteit Financiële Markten (AFM) — Dutch Authority for the Financial Markets
Role (our summary): Supervision of consumer banking services (Wft art. 4:22.0a added to annexes of arts. 1:79/1:80 Wft; Whc art. 8a.1 refers to AFM)
www.afm.nl
Commissariaat voor de Media — Dutch Media Authority
Role (our summary): Enforcement for e-books and dedicated software and for services giving access to audiovisual media (Whc art. 8a.2, Annex part g)
www.cvdm.nl
Inspectie Leefomgeving en Transport (ILT) — Human Environment and Transport Inspectorate
Role (our summary): Enforcement for passenger transport services by air, bus, rail, water and urban/suburban/regional transport (Whc art. 8a.3, Annex part h)
www.ilent.nl

How consumers complain (our summary): No single national complaints body found in the Act; complaints go to the sector supervisor (ACM for e-commerce and electronic communications, AFM for banking, Commissariaat voor de Media for e-books/AV access, ILT for transport). A specific consumer complaint channel (e.g. [Some details not confirmed against the official text.]

Where service providers must publish accessibility information

BW Book 6 art. 230fb(2)(a)-(c): e-commerce service providers must draw up the required information in accordance with Annex V to Directive 2019/882 (i.e. in general terms and conditions or equivalent document) and explain how the services meet the requirements; make it available to the public in writing and orally, in a way also accessible to persons with a disability; keep it as long as the service is in operation. Banking: Besluit Gedragstoezicht financiële ondernemingen Wft art. 49.0c(1)-(2) (Stb. 2024, 204): include the information 'in de algemene voorwaarden of een gelijkwaardig document', with regard to Annex V, and make it available to the public in writing and orally in an accessible way. Other sectors: in the respective implementing decrees (not all read). No specific language rule found. (our summary)

Microenterprise exemption

BW Book 6 art. 230fc(1): art. 230fb does not apply to undertakings with fewer than 10 employees and annual turnover or balance sheet total of at most EUR 2 million (e-commerce). Wft art. 4:22.0a(3): same exemption for banking services. E-book decree (Stb. 2024, 144): micro-enterprises offering e-book services are exempted ('Micro-ondernemingen die e-boekdiensten aanbieden zijn vrijgesteld'). (our summary)

Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).

Sources

Need an accessibility statement and Annex V information for a service offered in Netherlands? Our documents cite this national law and these authorities, in up to 24 EU languages.

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