♿ WIA A11Y · EU accessibility documents › National laws

European Accessibility Act in Denmark (Danmark): national law for services

Checked against official sources on 2026-10-15. Laws change — check the current official text before relying on this page.

National law

Lov om tilgængelighedskrav for produkter og tjenester — Lov nr. 801 af 7. juni 2022 (Lovtidende A, 2022)
English rendering (ours): Act on accessibility requirements for products and services
Official text
Lov om ændring af lov om fyrværkeri og andre pyrotekniske artikler, lov om produkter og markedsovervågning, elsikkerhedsloven og lov om tilgængelighedskrav for produkter og tjenester — Lov nr. 637 af 11. juni 2024
English rendering (ours): Act amending the Fireworks Act, the Products and Market Surveillance Act, the Electrical Safety Act and the Act on accessibility requirements for products and services
Official text

Obligations for services apply from: 2025-06-28

Authorities

Sikkerhedsstyrelsen — Danish Safety Technology Authority
Role (our summary): Control of products and of services under § 1(2) nos. 2 and 4–6: access to AV media services, consumer banking, e-books, e-commerce (§ 45(2))
www.sik.dk
Energistyrelsen — Danish Energy Agency
Role (our summary): Electronic communications services (§ 45(3))
ens.dk
Trafikstyrelsen — Danish Civil Aviation and Railway Authority
Role (our summary): Passenger transport by air, bus, rail, and ship self-service terminals (§ 45(4))
Søfartsstyrelsen — Danish Maritime Authority
Role (our summary): Passenger transport by ship, § 1(2) no. 3 litra a–d (§ 45(5))

How consumers complain (our summary): § 55(1): a consumer may bring a case before the relevant control authority (for e-commerce/banking/e-books: Sikkerhedsstyrelsen) to ensure compliance; § 55(2): organisations with a legitimate interest may participate on behalf of or in support of the complainant; § 55(4): the Minister may set up a complaints board (no board found). Sikkerhedsstyrelsen's site provides a complaint route.

Where service providers must publish accessibility information

§ 35 (service provider obligations): before providing a service, the provider prepares the necessary information in accordance with bilag 4 and explains how the service meets the requirements (stk. 2); publishes it in written and oral form, including in a way accessible to persons with disabilities (stk. 3); keeps it as long as the service is offered (stk. 4). Bilag 4, point 1: 'Tjenesteyderen skal i de almindelige betingelser eller et tilsvarende dokument afgive oplysninger...' (in the general terms and conditions or an equivalent document). No language requirement for this information found (Danish required for product instructions; DoC in Danish or English, § 40). (our summary)

Microenterprise exemption

§ 6, stk. 3: microenterprises offering services are exempt from the accessibility requirements in sections 3 and 4 of bilag 1 and any related obligation; definition § 3 (<10 persons; turnover or balance ≤ EUR 2 million). § 13 a (added by Lov nr. 637/2024): guidelines and tools for microenterprises. (our summary)

Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).

Sources

Need an accessibility statement and Annex V information for a service offered in Denmark? Our documents cite this national law and these authorities, in up to 24 EU languages.

Order documents

We are not a certification body. This page is not legal advice. Seller: SmileStory Inc. (Republic of Korea).