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European Accessibility Act in Belgium (België / Belgique / Belgien): national law for services

Some details below could not be fully confirmed against the current official text when we checked on 2026-10-15. Check the official sources before relying on them.

National law

Loi du 5 novembre 2023 modifiant plusieurs livres du Code de droit économique et la loi du 2 août 2002 relative à la surveillance du secteur financier et aux services financiers en vue de la transposition partielle de la directive (UE) 2019/882 ..., pour ce qui concerne certains services — Moniteur belge / Belgisch Staatsblad 28.11.2023, p. 110580, NUMAC 2023046827
English rendering (ours): Act of 5 November 2023 amending several books of the Code of Economic Law and the Act of 2 August 2002 on the supervision of the financial sector and financial services, for the partial transposition of Directive (EU) 2019/882 as regards certain services
Official text
Wet van 8 mei 2024 betreffende de toegankelijkheidsvoorschriften voor vervoersdiensten en houdende de oprichting van het Federaal Agentschap voor de Regulering van Transport — Belgisch Staatsblad 07.06.2024, nr. 122, p. 70953-70971
English rendering (ours): Act of 8 May 2024 on accessibility requirements for transport services and establishing the Federal Agency for the Regulation of Transport
Decreet van 29 maart 2024 over e-boeken en bijbehorende software (Vlaamse Gemeenschap) — Belgisch Staatsblad 17.04.2024, p. 43640
English rendering (ours): Flemish Community Decree of 29 March 2024 on e-books and dedicated software
Décret du 24 avril 2025 relatif aux exigences en matière d'accessibilité des livres numériques (Communauté française) — Moniteur belge 08.05.2025
English rendering (ours): French Community Decree of 24 April 2025 on accessibility requirements for e-books
Wet houdende wijziging van de wet van 13 juni 2005 betreffende de elektronische communicatie, ter gedeeltelijke omzetting van Richtlijn (EU) 2019/882 — Belgisch Staatsblad 29.09.2023
English rendering (ours): Act amending the Act of 13 June 2005 on electronic communications, partially transposing Directive (EU) 2019/882

Obligations for services apply from: 2025-06-28

Authorities

Agents visés à l'article XV.2 du Code de droit économique (SPF Economie) — Officials referred to in Art. XV.2 of the Code of Economic Law (FPS Economy)
Role (our summary): Control of e-commerce and consumer banking accessibility (Book VIII Title 5 CDE) and receipt of complaints (Art. XV.18/5)
economie.fgov.be
Federaal Agentschap voor de Regulering van Transport / Agence fédérale de régulation du transport — Federal Agency for the Regulation of Transport
Role (our summary): [Some details not confirmed against the official text.]

How consumers complain (our summary): CDE Art. XV.18/5 (inserted by the Act of 5 Nov 2023): any person may lodge a free complaint about the accessibility of products and services with the competent agents (Art. XV.2), by letter or electronically; admissible complaints are acknowledged in writing within 30 days. Art. XV.18/6: a person with a disability may mandate a qualifying non-profit organisation to complain on their behalf. [Some details not confirmed against the official text.]

Where service providers must publish accessibility information

CDE Art. VIII.60: service providers establish the necessary information in accordance with Annex 2 and explain how their services meet (or do not meet) the applicable requirements; the information is made available to the public in written and oral form, including in a manner accessible to persons with disabilities, and kept as long as the service is offered. No specific language rule found. [Some details not confirmed against the official text.] (our summary)

Microenterprise exemption

CDE Art. VIII.59 §2: 'Le Roi peut exclure toutes ou certaines catégories de micro-entreprises' from some or all Annex 1 requirements (enabling power). Micro-enterprise defined in CDE Art. I.9/1, 5° (<10 persons, turnover or balance sheet ≤ EUR 2 million). [Some details not confirmed against the official text.] (our summary)

Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).

Sources

Need an accessibility statement and Annex V information for a service offered in Belgium? Our documents cite this national law and these authorities, in up to 24 EU languages.

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