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European Accessibility Act in Spain (España): national law for services

Checked against official sources on 2026-10-15. Laws change — check the current official text before relying on this page.

National law

Ley 11/2023, de 8 de mayo, de trasposición de Directivas de la Unión Europea en materia de accesibilidad de determinados productos y servicios, migración de personas altamente cualificadas, tributaria y digitalización de actuaciones notariales y registrales; y por la que se modifica la Ley 12/2011, de 27 de mayo, sobre responsabilidad civil por daños nucleares o producidos por materiales radiactivos — BOE núm. 110, de 09/05/2023; BOE-A-2023-11022
English rendering (ours): (translation) Law 11/2023 of 8 May transposing EU Directives on accessibility of certain products and services, highly-qualified migration, tax and digitalisation of notarial and registry acts (Title I = EAA)
Official text
Real Decreto 143/2026, de 25 de febrero, por el que se crea y regula la Unidad técnica de apoyo y coordinación de las autoridades de vigilancia en materia de requisitos de accesibilidad — BOE núm. 52, de 27/02/2026; BOE-A-2026-4520
English rendering (ours): (translation) Royal Decree 143/2026 creating and regulating the Technical Support and Coordination Unit for accessibility surveillance authorities
Official text

Obligations for services apply from: 2025-06-28

Authorities

Autoridades de vigilancia designadas por las comunidades autónomas y las ciudades de Ceuta y Melilla — Surveillance authorities designated by the Autonomous Communities and Ceuta/Melilla
Role (our summary): Market surveillance / verification of conformity of services, complaints follow-up and sanctions (arts. 24, 27(3)); sanctions under sectoral legislation, supplementarily RDLeg 1/2013 (art. 30)
Unidad técnica de apoyo y coordinación de las autoridades de vigilancia (UTAC) - Dirección General de Derechos de las Personas con Discapacidad — Technical Support and Coordination Unit (UTAC) - Directorate-General for the Rights of Persons with Disabilities (Ministry of Social Rights, Consumer Affairs and Agenda 2030)
Role (our summary): Coordination; contact point for citizens and operators and means for receiving denuncias and reclamaciones; acts as surveillance authority where none designated (art. 28 Ley 11/2023; arts. 2-3 RD 143/2026)
www.dsca.gob.es

How consumers complain (our summary): Complaints/denuncias to the regional surveillance authority, or via the UTAC (DG Rights of Persons with Disabilities), which must provide means to receive denuncias and reclamaciones (art. 3(g) RD 143/2026); art. 29 Ley 11/2023 also preserves the disability-equality arbitration procedure and consumer procedures, and access to administrative bodies and courts. The UTAC web page states an electronic complaints procedure will be enabled on the Ministry's e-office and meanwhile refers to the Ministry's 'Infracciones y sanciones' page.

Where service providers must publish accessibility information

Art. 13(2): service providers include, 'en las condiciones generales o documento equivalente', information assessing how the service meets the requirements of art. 3, including at least (a) a general description of the service in universally accessible formats, (b) descriptions/explanations needed to understand its operation in accessible formats, (c) description of how service provision and monitoring ensure conformity. Art. 13(4): available to the public in written and oral format and accessible to persons with disabilities; kept and updated while the service operates. (No specific language rule for service information found; art. 18 requires the products' EU declaration at least in Castilian and the official language of the territory.) (our summary)

Microenterprise exemption

Art. 3(3): 'Las microempresas que presten servicios estarán exentas de cumplir los requisitos de accesibilidad a que se refiere el párrafo tercero del apartado 1 y cualquier obligación relativa al cumplimiento de dichos requisitos.' Definition: Annex/definitions point 16 (fewer than 10 persons, turnover or balance sheet not over EUR 2 million). Additional provision 2: guidance for microenterprises. (our summary)

Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).

Sources

Need an accessibility statement and Annex V information for a service offered in Spain? Our documents cite this national law and these authorities, in up to 24 EU languages.

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