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European Accessibility Act in Latvia (Latvija): national law for services
Checked against official sources on 2026-10-15. Laws change — check the current official text before relying on this page.
National law
- Preču un pakalpojumu piekļūstamības likums — Latvijas Vēstnesis, 62, 28.03.2023, OP numurs: 2023/62.2
English rendering (ours): Goods and Services Accessibility Law
Official text - Ministru kabineta 2024. gada 27. februāra noteikumi Nr. 128 "Preču un pakalpojumu piekļūstamības prasības"
English rendering (ours): Cabinet Regulation No. 128 of 27 February 2024 "Accessibility Requirements for Goods and Services"
Official text
Obligations for services apply from: 2025-06-28
Authorities
- Patērētāju tiesību aizsardzības centrs (PTAC) — Consumer Rights Protection Centre
Role (our summary): Art. 22(6): competent authority for consumer financial/banking services, e-books, e-commerce, waterborne passenger transport and certain air-transport elements. Also the goods market-surveillance authority under Art. 18.
www.ptac.gov.lv - Sabiedrisko pakalpojumu regulēšanas komisija — Public Utilities Commission
Role (our summary): Art. 22(1): electronic communications services
www.sprk.gov.lv - Nacionālā elektronisko plašsaziņas līdzekļu padome — National Electronic Mass Media Council
Role (our summary): Art. 22(2): access services for audiovisual media
www.neplp.lv - Civilās aviācijas aģentūra — Civil Aviation Agency
Role (our summary): Art. 22(3): certain elements of air passenger transport services
www.caa.gov.lv - VSIA "Autotransporta direkcija" — Road Transport Administration
Role (our summary): Art. 22(4): bus and domestic rail passenger services
www.atd.lv - Valsts dzelzceļa administrācija — State Railway Administration
Role (our summary): Art. 22(5): international rail passenger services - Pašvaldība — Local government (municipality)
Role (our summary): Art. 22(7): interactive self-service terminals for urban bus, tram and trolleybus services
How consumers complain (our summary): Art. 21: (1) The consumer or passenger first complains to the service provider. The provider must reply in writing within one month, or within two months if there is an objective reason and it explains why (e-communications follow the law 'Par sabiedrisko pakalpojumu regulatoriem'). (2) If accessibility is not improved or there is no reply, the same complaint may be filed with the competent authority under Art. 22, attaching the provider's reply if any. (3) A public body or legal person with a legitimate interest may file on the complainant's behalf, with their approval.
Where service providers must publish accessibility information
Art. 12(2): the service provider includes information on how the service meets the accessibility requirements in its terms of use or an equivalent document ('lietošanas noteikumos vai līdzvērtīgā dokumentā'). The information covers a general description of the service in accessible formats, the explanations needed to understand how it works, and how the service process and its monitoring ensure compliance. Art. 12(4): the information is made public in accessible formats and kept for as long as the service is offered. Art. 12 sets no language requirement; state-language wording appears only in the goods articles (Arts. 6, 9 and 10). (our summary)
Microenterprise exemption
Art. 3(6): a service provider employing fewer than 10 persons whose annual turnover or annual balance-sheet total does not exceed EUR 2,000,000 is exempt from the service accessibility requirements. (our summary)
Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).
Sources
Need an accessibility statement and Annex V information for a service offered in Latvia? Our documents cite this national law and these authorities, in up to 24 EU languages.
Order documentsWe are not a certification body. This page is not legal advice. Seller: SmileStory Inc. (Republic of Korea).