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European Accessibility Act in Lithuania (Lietuva): national law for services

Some details below could not be fully confirmed against the current official text when we checked on 2026-10-15. Check the official sources before relying on them.

National law

Lietuvos Respublikos gaminių ir paslaugų prieinamumo reikalavimų įstatymas — Nr. XIV-1633; TAR, 2022-12-22, Nr. 2022-26360
English rendering (ours): Law of the Republic of Lithuania on Accessibility Requirements for Products and Services
Official text

Obligations for services apply from: 2025-06-28

Authorities

Valstybinė vartotojų teisių apsaugos tarnyba (VVTAT) — State Consumer Rights Protection Authority
Role (our summary): Art. 6(4)(2): market surveillance for the services in Art. 2(4) points 4–6, i.e. consumer banking, e-books and dedicated software, and e-commerce. Also covers products in Art. 2(2) points 1–3 and 5.
vvtat.lrv.lt
Lietuvos transporto saugos administracija — Lithuanian Transport Safety Administration
Role (our summary): Art. 6(5): passenger transport service elements in Art. 2(4) point 3, plus railway interoperability constituents
Lietuvos Respublikos ryšių reguliavimo tarnyba — Communications Regulatory Authority
Role (our summary): Art. 6(6): electronic communications services
Lietuvos radijo ir televizijos komisija — Radio and Television Commission of Lithuania
Role (our summary): Art. 6(7): audiovisual media access services and related products
rtk.lt

How consumers complain (our summary): Art. 6(3): the market surveillance authorities examine complaints about non-compliance of products and services with accessibility requirements. Art. 26(2)(1): a violation procedure starts on a complaint from a consumer, end user, state or municipal body, consumer association or other interested person. The complaint goes to the competent authority under Art. 6 (VVTAT for banking, e-books and e-commerce). The law does not require a complaint to the provider first. Art. 27: authority decisions can be appealed within one month.

Where service providers must publish accessibility information

Art. 13(2): the service provider gives information on how the service meets the accessibility requirements in its general description of service conditions or an equivalent document ('bendrajame paslaugos teikimo sąlygų apraše arba lygiaverčiame dokumente'). It covers the applicable requirements, service design and operation where relevant, and how the service process and monitoring ensure compliance. The information is published, provided in writing and orally on request, including in a way accessible to persons with disabilities, and kept while the service is provided. Elements: (1) the general description in accessible formats; (2) descriptions and explanations needed to understand the service; (3) descriptions of how the service meets the requirements. Art. 13(3): harmonised standards may be applied. No separate annex for service information; Annex 1 holds the accessibility requirements. No language rule in Art. 13. (our summary)

Microenterprise exemption

Art. 7(1), second sentence: very small enterprises ('labai mažos įmonės') providing services are exempt from the accessibility requirements and related obligations. Art. 3(9) defines the term by reference to the Law on Small and Medium-Sized Business Development. (our summary)

Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).

Sources

Need an accessibility statement and Annex V information for a service offered in Lithuania? Our documents cite this national law and these authorities, in up to 24 EU languages.

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