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European Accessibility Act in Portugal: national law for services

Checked against official sources on 2026-10-15. Laws change — check the current official text before relying on this page.

National law

Decreto-Lei n.º 82/2022, de 6 de dezembro — Diário da República n.º 234/2022, Série I de 2022-12-06
English rendering (ours): (translation) Decree-Law No. 82/2022 of 6 December (transposes Directive (EU) 2019/882 on accessibility requirements for products and services)
Official text
Portaria n.º 220/2023, de 20 de julho — Diário da República n.º 140/2023, Série I de 2023-07-20
English rendering (ours): (translation) Ministerial Order No. 220/2023 of 20 July defining the accessibility requirements for products and services and criteria for assessing disproportionate burden
Official text

Obligations for services apply from: 2025-06-28

Authorities

Autoridade Nacional de Comunicações (ANACOM) — National Communications Authority
Role (our summary): Supervision of electronic communications services and e-commerce services (art. 2(3)(a) and (g)) and 112 (art. 28(1)(a))
www.anacom.pt
Banco de Portugal — Bank of Portugal
Role (our summary): Consumer credit, payment services, payment-account services, e-money (art. 28(1)(e))
www.bportugal.pt
Comissão do Mercado de Valores Mobiliários (CMVM) — Securities Market Commission
Role (our summary): Investment services (art. 28(1)(f))
www.cmvm.pt
Inspeção-Geral das Atividades Culturais (IGAC) — General Inspectorate of Cultural Activities
Role (our summary): E-books and dedicated software (art. 2(3)(f); art. 28(1)(i))
www.igac.gov.pt
Autoridade da Mobilidade e dos Transportes (AMT) e Autoridade Nacional da Aviação Civil (ANAC) — Mobility and Transport Authority; National Civil Aviation Authority
Role (our summary): Websites, apps, e-tickets, travel information of air/bus/rail/water passenger transport (art. 2(3)(c); art. 28(1)(c)); ANAC: https://www.anac.pt
www.amt-autoridade.pt
Instituto da Mobilidade e dos Transportes, I. P. (IMT) — Institute for Mobility and Transport
Role (our summary): Interactive self-service terminals of urban/suburban/regional transport (art. 2(3)(d); art. 28(1)(d))
www.imt-ip.pt
Entidade Reguladora para a Comunicação Social (ERC) — Regulatory Authority for the Media
Role (our summary): Services giving access to audiovisual media services (art. 28(1)(b))
www.erc.pt

How consumers complain (our summary): Art. 25(1)(b): each supervisory entity must ensure handling of complaints ('reclamações, queixas') about non-conformity of services, without prejudice to DL 156/2005 (the Livro de Reclamações / complaints book regime). So: complain to the competent sector authority under art. 28 (e.g. ANACOM for e-commerce) or via the complaints book.

Where service providers must publish accessibility information

Art. 13(2)(a)-(b): service providers prepare the information under Annex II and explain how the services meet the requirements; this must be made available to the public in writing and orally, in a way accessible to persons with disabilities, and kept while the service is available. Annex II(1): the information is included 'nos termos e condições gerais ou em documento equivalente'. Art. 13(2)(e): information/documentation supplied to authorities 'nomeadamente em língua portuguesa'. (our summary)

Microenterprise exemption

Art. 2(5)(b): the decree-law does not apply 'às microempresas que prestam os serviços previstos no n.º 3'. Art. 4(2): supervisory entities provide guidance to microenterprises. (our summary)

Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).

Sources

Need an accessibility statement and Annex V information for a service offered in Portugal? Our documents cite this national law and these authorities, in up to 24 EU languages.

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