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European Accessibility Act in Czechia (Česko): national law for services

Checked against official sources on 2026-10-15. Laws change — check the current official text before relying on this page.

National law

Zákon č. 424/2023 Sb., o požadavcích na přístupnost některých výrobků a služeb — 424/2023 Sb.
English rendering (ours): Act No. 424/2023 Coll., on accessibility requirements for certain products and services
Official text
Zákon č. 236/2024 Sb., kterým se mění zákon č. 90/2016 Sb., o posuzování shody stanovených výrobků při jejich dodávání na trh, ve znění pozdějších předpisů, a zákon č. 424/2023 Sb. ... — 236/2024 Sb.
English rendering (ours): Act No. 236/2024 Coll. amending Act No. 90/2016 Coll. on conformity assessment and Act No. 424/2023 Coll.
Official text

Obligations for services apply from: 2025-06-28

Authorities

Česká obchodní inspekce — Czech Trade Inspection Authority (ČOI)
Role (our summary): Supervisory authority for services generally (incl. e-commerce, financial services, e-books) except those listed in § 19(2) (§ 19(1)-(2))
coi.gov.cz
Český telekomunikační úřad — Czech Telecommunication Office
Role (our summary): Electronic communications services (§ 19(2)(a))
ctu.gov.cz
Rada pro rozhlasové a televizní vysílání — Council for Radio and Television Broadcasting
Role (our summary): Services giving access to audiovisual media services (§ 19(2)(b))
Ministerstvo dopravy; krajský úřad; Drážní úřad; Úřad pro civilní letectví; Státní plavební správa; Magistrát hl. m. Prahy a obecní úřady obcí s rozšířenou působností — Ministry of Transport; regional authorities; Rail Authority; Civil Aviation Authority; State Navigation Administration; Prague City Hall and municipal authorities
Role (our summary): Passenger transport services and urban/regional transport (§ 19(2)(c)-(h))

How consumers complain (our summary): The Act contains no dedicated consumer-complaint provision; supervision is by the authorities in § 19 (for e-commerce: Česká obchodní inspekce). ČOI accepts complaints (podněty) via its e-podatelna / e-portal, data box, e-mail or post (https://coi.gov.cz/podatelna/) — general channel, not EAA-specific.

Where service providers must publish accessibility information

§ 14(1): the service provider publishes in its general terms and conditions ('ve všeobecných obchodních podmínkách') or a similar document information on how the service meets the accessibility requirements, including a description of the individual requirements; on request also in audio form; if published on a website, in commonly accessible formats. § 14(2): also a general description of the service and explanations needed to understand how it works. § 14(3): may refer to harmonised standards/technical specifications. § 14(4): published for the whole duration of the service, accessible also to persons with disabilities. No specific language requirement in § 14 (Czech required for product instructions § 5(5) and declaration of conformity § 11(2)). (our summary)

Microenterprise exemption

§ 2(3)(a): the Act does not apply to services provided by a service provider that is a microenterprise; definition § 3(p) by reference to Art. 2(3) of Annex I to Commission Regulation (EU) No 651/2014; § 27(1): CZK/EUR conversion at ČNB rate on the balance-sheet date. (our summary)

Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).

Sources

Need an accessibility statement and Annex V information for a service offered in Czechia? Our documents cite this national law and these authorities, in up to 24 EU languages.

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