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European Accessibility Act in Sweden (Sverige): national law for services

Checked against official sources on 2026-10-15. Laws change — check the current official text before relying on this page.

National law

Lag (2023:254) om vissa produkters och tjänsters tillgänglighet — SFS 2023:254
English rendering (ours): (translation) Act (2023:254) on the accessibility of certain products and services
Official text
Förordning (2023:676) om vissa produkters och tjänsters tillgänglighet — SFS 2023:676
English rendering (ours): (translation) Ordinance (2023:676) on the accessibility of certain products and services
Official text

Obligations for services apply from: 2025-06-28

Authorities

Post- och telestyrelsen (PTS) — Swedish Post and Telecom Authority
Role (our summary): Supervision of electronic communications, banking and e-commerce services; coordinates supervision across authorities (Ordinance § 28); market surveillance of products (§ 25); may issue further regulations on service information (§ 24)
www.pts.se
Mediemyndigheten — Swedish Agency for the Media
Role (our summary): Services giving access to audiovisual media services (Ordinance § 29)
mediemyndigheten.se
Myndigheten för tillgängliga medier (MTM) — Swedish Agency for Accessible Media
Role (our summary): E-book services (Ordinance § 30)
www.mtm.se
Konsumentverket — Swedish Consumer Agency
Role (our summary): Elements of passenger transport services under Act § 4 first para. 3 a-c (websites, mobile services, e-tickets) (Ordinance § 31 first para.)
www.konsumentverket.se
Transportstyrelsen — Swedish Transport Agency
Role (our summary): Elements of passenger transport services under Act § 4 first para. 3 d, 3 e and 4 (Ordinance § 31 second para.)
www.transportstyrelsen.se

How consumers complain (our summary): Report to the competent supervisory authority (PTS for e-commerce, banking and electronic communications; MTM for e-books; Konsumentverket / Transportstyrelsen for transport; Mediemyndigheten for AV access). A dedicated PTS complaint form was not located/verified.

Where service providers must publish accessibility information

Act § 25: the service provider must produce necessary information on how the service meets the accessibility requirements (and which requirements are covered by any § 7 exemption) and ensure services are accompanied by it. Ordinance § 24: the information must contain an account of the applicable requirements and, where needed, a description of design and function; the provider must give the public access to it in written and oral form and in a way accessible to persons with disabilities, and keep it as long as the service is provided; PTS may issue further regulations on content and manner. No express 'general terms and conditions' wording in the Act/Ordinance text read. (our summary)

Microenterprise exemption

Act § 10 first para.: 'Tjänster som tillhandahålls av mikroföretag behöver inte uppfylla tillgänglighetskraven.' (Services provided by microenterprises need not meet the accessibility requirements.) Definition in § 3/definitions (fewer than ten employees and turnover/balance sheet not over EUR 2 million). (our summary)

Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).

Sources

Need an accessibility statement and Annex V information for a service offered in Sweden? Our documents cite this national law and these authorities, in up to 24 EU languages.

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