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European Accessibility Act in Italy (Italia): national law for services

Some details below could not be fully confirmed against the current official text when we checked on 2026-10-15. Check the official sources before relying on them.

National law

Decreto legislativo 27 maggio 2022, n. 82 — Attuazione della direttiva (UE) 2019/882 del Parlamento europeo e del Consiglio, del 17 aprile 2019, sui requisiti di accessibilità dei prodotti e dei servizi — D.Lgs. 27 maggio 2022, n. 82 (GU Serie Generale n. 152 del 1-7-2022), codice 22G00089
English rendering (ours): Legislative Decree No. 82 of 27 May 2022 implementing Directive (EU) 2019/882 on accessibility requirements for products and services
Official text
Linee guida AgID sull'accessibilità dei servizi in attuazione dell'art. 21 del decreto legislativo n. 82 del 2022 — AgID Determinazione DG n. 38 del 04-03-2026
English rendering (ours): AgID Guidelines on accessibility of services implementing art. 21 of Legislative Decree 82/2022
Official text

Obligations for services apply from: 2025-06-28

Authorities

Agenzia per l'Italia Digitale (AgID) — Agency for Digital Italy
Role (our summary): Art. 21(1),(3): 'Autorità di vigilanza sui servizi' for all services in art. 1(3) a), b), c) 1-4, d), e), f) — examines user complaints, verifies conformity, orders corrective measures, can order service blackout/app withdrawal, ascertains violations (art. 24); adopts Guidelines (art. 21(2)).
www.agid.gov.it
Autorità per le garanzie nelle comunicazioni (AGCOM) — Communications Regulatory Authority
Role (our summary): Art. 21(2): mandatory opinion on AgID guidelines for electronic communications and audiovisual-access services (not the enforcer).
www.agcom.it
Autorità di regolazione dei trasporti (ART) — Transport Regulation Authority
Role (our summary): Art. 21(1)-(2): opinion on transport-service guidelines and before AgID adopts inhibitory measures on transport services.
www.autorita-trasporti.it
Soggetti pubblici che hanno affidato o autorizzato il servizio di trasporto — Public bodies that awarded/authorised the transport service
Role (our summary): Art. 21(6): supervise interactive self-service terminals used for transport services (art. 1(3)(c)(5)) under sector procedures.
Presidenza del Consiglio dei ministri - Ufficio per le politiche in favore delle persone con disabilità — Prime Minister's Office - Office for Disability Policies
Role (our summary): Art. 21(7): publishes on its website identification of supervisory authorities, competences and decisions.

How consumers complain (our summary): Art. 21(3)(a): AgID examines user complaints ('esamina i reclami dell'utente') for services; art. 21(5): AgID informs the public of how complaints can be submitted and of resulting activities/decisions, in accessible formats. For transport self-service terminals, art. 21(6): the public awarding/authorising bodies under sector procedures. Note no banking-specific route (Banca d'Italia not named in the decree).

Where service providers must publish accessibility information

Art. 12(2): the service provider prepares information in accordance with Allegato IV indicating how accessibility requirements are met; made available to the public in written and oral form, also accessible to persons with disabilities; kept while the service is operational. Allegato IV point 1: include in the 'condizioni generali, o in un documento equivalente' the assessment info, plus (beyond Directive 2011/83/UE info) a) general description in accessible formats, b) explanations of operation, c) how Allegato I requirements are met; point 3: info demonstrating delivery and monitoring ensure compliance. Art. 12(3): websites/apps giving local public transport route info must also indicate routes accessible to persons with disabilities. No language rule found in the decree. (our summary)

Microenterprise exemption

Art. 3(3): 'Le microimprese che forniscono servizi sono esentate dall'osservanza dei requisiti di accessibilità di cui al comma 2.' Definition art. 2(1)(bb): fewer than 10 persons and annual turnover or balance sheet total not exceeding EUR 2 million. Art. 3(4): MISE (now MIMIT) to issue guidelines for microenterprises. (our summary)

Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).

Sources

Need an accessibility statement and Annex V information for a service offered in Italy? Our documents cite this national law and these authorities, in up to 24 EU languages.

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