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European Accessibility Act in Luxembourg (Lëtzebuerg / Luxembourg / Luxemburg): national law for services

Checked against official sources on 2026-10-15. Laws change — check the current official text before relying on this page.

National law

Loi du 8 mars 2023 relative aux exigences en matière d'accessibilité applicables aux produits et services — Mémorial A N° 133 du 15 mars 2023
English rendering (ours): Law of 8 March 2023 on the accessibility requirements for products and services
Official text
Loi du 29 août 2023 portant modification de la loi du 8 mars 2023 relative aux exigences en matière d'accessibilité applicables aux produits et services — Mémorial A N° 579 du 18 septembre 2023
English rendering (ours): Law of 29 August 2023 amending the Law of 8 March 2023 on the accessibility requirements for products and services
Official text

Obligations for services apply from: 2025-06-28

Authorities

Office de la surveillance de l'accessibilité des produits et services (OSAPS) — Office for the Surveillance of the Accessibility of Products and Services
Role (our summary): Art. 3–4 and 25: single authority for product market surveillance and service compliance, working with sector authorities. It sits under the minister responsible for disability policy, follows up complaints and reports (Art. 25(1)(2°)), and issues guidance and tools for microenterprises (Art. 6(5)).
accessibilite-produits-services.public.lu

How consumers complain (our summary): Art. 25(2): any natural or legal person may report a non-compliant service to OSAPS. The law does not require contacting the provider first. OSAPS's 'Signaler un problème' page (https://accessibilite-produits-services.public.lu/fr/communaute/signaler.html) lists these channels: Guichet.lu form, the OSAPS web form, phone 24 77 65 55, WhatsApp 621 840 598, e-mail, and post to OSAPS, 11, rue Robert Stumper, L-2557 Luxembourg. The page shows two e-mail addresses (signal@osaps.etat.lu in the text, signalement@osaps.etat.lu in the link). If the operator fails to fix the problem, OSAPS may restrict or prohibit the service (Art. 25(3)).

Where service providers must publish accessibility information

Art. 15(2): service providers prepare the information required by Annex II of the law and explain how the services meet the accessibility requirements. The information is made public in written and oral form, including in a way accessible to persons with disabilities, and kept while the service is available. Annex II(1): the information goes in the general terms and conditions or an equivalent document. On top of consumer-information duties under the Consumer Code, it includes: 1° a general description of the service in accessible formats; 2° the descriptions and explanations needed to understand how the service works; 3° a description of how the service meets the Annex I requirements of Directive (EU) 2019/882. Annex II(2): harmonised standards may be applied. Annex II(3): information showing that the service process and its monitoring ensure compliance. The law sets no language for this information. (our summary)

Microenterprise exemption

Art. 6(4): microenterprises providing services are exempt from the Art. 6(3) accessibility requirements and all related compliance obligations. Art. 2, 14°, defines a microenterprise as having fewer than 10 employees and annual turnover or annual balance-sheet total not exceeding EUR 2,000,000. (our summary)

Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).

Sources

Need an accessibility statement and Annex V information for a service offered in Luxembourg? Our documents cite this national law and these authorities, in up to 24 EU languages.

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