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European Accessibility Act in France: national law for services

Some details below could not be fully confirmed against the current official text when we checked on 2026-10-15. Check the official sources before relying on them.

National law

Loi n° 2023-171 du 9 mars 2023 portant diverses dispositions d'adaptation au droit de l'Union européenne dans les domaines de l'économie, de la santé, du travail, des transports et de l'agriculture (DDADUE), article 16 — JORF du 10 mars 2023
English rendering (ours): Law No. 2023-171 of 9 March 2023 on various provisions adapting to European Union law in the fields of the economy, health, labour, transport and agriculture (DDADUE), Article 16
Official text
Code de la consommation, article L. 412-13 — Code de la consommation, art. L. 412-13 (créé par la loi n° 2023-171, art. 16)
English rendering (ours): Consumer Code, Article L. 412-13 (accessibility obligation for products and services)
Official text
Décret n° 2023-931 du 9 octobre 2023 relatif à l'accessibilité aux personnes handicapées des produits et services — JORF du 10 octobre 2023 (décret n° 2023-931)
English rendering (ours): Decree No. 2023-931 of 9 October 2023 on the accessibility of products and services for persons with disabilities
Official text
Arrêté du 9 octobre 2023 fixant les exigences en matière d'accessibilité applicables aux produits et services
English rendering (ours): Order of 9 October 2023 setting the accessibility requirements applicable to products and services

Obligations for services apply from: 2025-06-28

Authorities

Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGCCRF) — Directorate-General for Competition Policy, Consumer Affairs and Fraud Control
Role (our summary): Control authority for the products and for the accessibility of services, including e-commerce, transport ticketing, websites and apps, banking contract information, and e-communications. It works in coordination with the sector authorities listed below.
www.economie.gouv.fr
Autorité de régulation de la communication audiovisuelle et numérique (ARCOM) — Regulatory Authority for Audiovisual and Digital Communication
Role (our summary): Coordinates with the DGCCRF on controls of services giving access to audiovisual media services.
www.arcom.fr
Autorité de régulation des communications électroniques, des postes et de la distribution de la presse (ARCEP) — Regulatory Authority for Electronic Communications, Postal Services and Press Distribution
Role (our summary): Coordinates with the DGCCRF on controls of electronic communications services.
www.arcep.fr
Banque de France — Bank of France
Role (our summary): Coordinates with the DGCCRF on controls of consumer banking and payment services.
www.banque-france.fr
Autorité de contrôle prudentiel et de résolution (ACPR) — Prudential Supervision and Resolution Authority
Role (our summary): Coordinates with the DGCCRF on controls of consumer banking and payment services.
acpr.banque-france.fr
Autorité des marchés financiers (AMF) — Financial Markets Authority
Role (our summary): Coordinates with the DGCCRF on controls of investment services.
www.amf-france.org

How consumers complain (our summary): Per the DGCCRF consumer fact sheet: report the problem on SignalConso (https://signal.conso.gouv.fr/) or call RéponseConso on 0809 540 550 (number not surcharged). The fact sheet says the DGCCRF does not check building accessibility; for buildings, the authority is the préfet de département.

Where service providers must publish accessibility information

Code de la consommation art. D. 412-57 (created by décret 2023-931) and 'Annexe à l'article D412-57'. The service provider must draw up the information listed in the Annex and make it available to the public in written and oral form, including in a way accessible to persons with disabilities, and keep it for as long as the service is offered. Per the Annex, the provider includes information on how the service meets the accessibility requirements 'dans les clauses et conditions générales ou dans un document équivalent'. This includes, as applicable: (a) a general description of the service in accessible formats; (b) the explanations needed to understand how the service operates; (c) how the service meets the requirements. Harmonised standards may be applied. No specific language rule was found. [Some details not confirmed against the official text.] (our summary)

Microenterprise exemption

Code de la consommation art. The DGCCRF fact sheet confirms that no accessibility obligation applies to service providers that are microenterprises. Microenterprise manufacturers, importers and distributors of products may derogate without justification. [Some details not confirmed against the official text.] (our summary)

Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).

Sources

Need an accessibility statement and Annex V information for a service offered in France? Our documents cite this national law and these authorities, in up to 24 EU languages.

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