♿ WIA A11Y · EU accessibility documents › National laws

European Accessibility Act in Bulgaria (България): national law for services

Checked against official sources on 2026-10-15. Laws change — check the current official text before relying on this page.

National law

Закон за изискванията за достъпност на продукти и услуги — ДВ, бр. 31 от 11.04.2025 г. (State Gazette No. 31 of 11 April 2025)
English rendering (ours): Act on the Accessibility Requirements for Products and Services
Official text

Obligations for services apply from: 2025-06-28

Authorities

Комисия за защита на потребителите — Commission for Consumer Protection
Role (our summary): Control of e-commerce and certain consumer banking services (Art. 54(1))
kzp.bg
Българска народна банка — Bulgarian National Bank
Role (our summary): Control of certain consumer banking services (Art. 54(1))
www.bnb.bg
Комисия за финансов надзор — Financial Supervision Commission
Role (our summary): Control of certain banking/investment services (Art. 54(1))
www.fsc.bg
Министерство на културата — Ministry of Culture
Role (our summary): Control of e-books and dedicated software (Art. 54(1))
mc.government.bg
Комисия за регулиране на съобщенията — Communications Regulation Commission
Role (our summary): Electronic communications services (Art. 54(1))
crc.bg
Съвет за електронни медии — Council for Electronic Media
Role (our summary): Services providing access to audiovisual media services (Art. 54(1))
www.cem.bg
ГД „Гражданска въздухоплавателна администрация“; ИА „Автомобилна администрация“; ИА „Железопътна администрация“; ИА „Морска администрация“ — Directorate General Civil Aviation Administration; Executive Agencies for Automobile, Railway and Maritime Administration
Role (our summary): Passenger transport services by air, bus, rail and water (Art. 54(1))

How consumers complain (our summary): Arts. 62–64: consumers and organisations of and for persons with disabilities may file complaints/signals with the authorities under Art. 34 and Art. 54(1) (e.g. Commission for Consumer Protection for e-commerce), on paper or electronically; Art. 62(3) lists required content; anonymous complaints do not open proceedings (Art. 63(1)); handled under the Administrative Procedure Code (Art. 64(1)).

Where service providers must publish accessibility information

Art. 50(2): the service provider prepares information under Annex No. 5 explaining how its services meet the Art. 46 requirements and makes it publicly available in written and oral form, including in a manner accessible to persons with disabilities; Art. 50(3): kept for the duration of the service. Annex No. 5, point 1: the provider includes the information 'в общите условия или в друг еквивалентен документ' (in the general terms and conditions or an equivalent document). Art. 53(1): information requested by control authorities must be supplied in Bulgarian; no explicit language rule found for the public Annex 5 information. (our summary)

Microenterprise exemption

Art. 46(3): microenterprises providing services are exempt from the accessibility requirements of Art. 46(1)–(2) and from all related obligations. Definition in § 1, item 15 of the Additional Provisions (<10 employees; turnover or balance sheet ≤ EUR 2 million). (our summary)

Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).

Sources

Need an accessibility statement and Annex V information for a service offered in Bulgaria? Our documents cite this national law and these authorities, in up to 24 EU languages.

Order documents

We are not a certification body. This page is not legal advice. Seller: SmileStory Inc. (Republic of Korea).