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European Accessibility Act in Croatia (Hrvatska): national law for services

Some details below could not be fully confirmed against the current official text when we checked on 2026-10-15. Check the official sources before relying on them.

National law

Zakon o zahtjevima za pristupačnost proizvoda i usluga — Narodne novine, br. 89/2025
English rendering (ours): Act on Accessibility Requirements for Products and Services
Official text
Zakon o izmjenama i dopunama Zakona o zahtjevima za pristupačnost proizvoda i usluga — Narodne novine, br. 114/2026
English rendering (ours): Act amending and supplementing the Act on Accessibility Requirements for Products and Services
Official text

Obligations for services apply from: 2025-06-28

Authorities

Državni inspektorat (tržišni inspektori) — State Inspectorate (market inspectors)
Role (our summary): Supervision of e-commerce services (Art. 25(9))
dirh.gov.hr
Hrvatska narodna banka; Hrvatska agencija za nadzor financijskih usluga — Croatian National Bank; Croatian Financial Services Supervisory Agency (HANFA)
Role (our summary): Consumer banking services, each within its competence (Art. 25(7))
Hrvatska regulatorna agencija za mrežne djelatnosti (HAKOM) — Croatian Regulatory Authority for Network Industries
Role (our summary): Electronic communications (Art. 25(1)), rail passenger services (25(5)), e-books and dedicated software (25(8))
www.hakom.hr
Agencija za medije (prije: Agencija za elektroničke medije) — Agency for Media (formerly Agency for Electronic Media)
Role (our summary): Services providing access to audiovisual media services (Art. 25(2), as amended by NN 114/2026)
Hrvatska agencija za civilno zrakoplovstvo; inspektori ministarstva nadležnog za more, promet i infrastrukturu — Croatian Civil Aviation Agency; inspectors of the ministry responsible for sea, transport and infrastructure
Role (our summary): Air, bus and waterborne passenger transport elements (Art. 25(3), (4), (6))

Where service providers must publish accessibility information

Art. 15(2)–(3): the service provider prepares the information under Prilog V, explaining how the service meets the accessibility requirements, makes it publicly available in written and oral form including in formats accessible to persons with disabilities, and keeps it for the whole period the service is provided. Prilog V, point 1: 'Pružatelj usluga u općim uvjetima ili istovrijednom dokumentu navodi informacije...' (in the general terms and conditions or an equivalent document). Prilog I, Section IV(e)(ii): consumer banking information must not exceed complexity level B2 of the Croatian language. No general language rule in Art. 15. (our summary)

Microenterprise exemption

Art. 4(2): 'Ovaj se Zakon ne primjenjuje na mikro subjekte malog gospodarstva koji pružaju usluge' (the Act does not apply to micro-enterprises providing services). Definition in Art. 5(18) (<10 employees on average; annual revenue up to EUR 2 million, with asset-based variants). (our summary)

Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).

Sources

Need an accessibility statement and Annex V information for a service offered in Croatia? Our documents cite this national law and these authorities, in up to 24 EU languages.

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