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European Accessibility Act in Ireland (Éire / Ireland): national law for services

Checked against official sources on 2026-10-15. Laws change — check the current official text before relying on this page.

National law

European Union (Accessibility Requirements of Products and Services) Regulations 2023 — S.I. No. 636 of 2023
English rendering (ours): European Union (Accessibility Requirements of Products and Services) Regulations 2023
Official text

Obligations for services apply from: 2025-06-28

Authorities

Competition and Consumer Protection Commission (CCPC) — Competition and Consumer Protection Commission
Role (our summary): Reg 4(1): market surveillance authority for all products; Reg 4(2)(f),(g): compliance authority for e-books and dedicated software and e-commerce services.
www.ccpc.ie
Commission for Communications Regulation (ComReg) — Commission for Communications Regulation
Role (our summary): Reg 4(2)(a),(h): electronic communications services and 112 emergency communications.
www.comreg.ie
Coimisiún na Meán — Media Commission
Role (our summary): Reg 4(2)(b): services providing access to audiovisual media services.
www.cnam.ie
Irish Aviation Authority
Role (our summary): Reg 4(2)(c): air passenger transport service elements.
www.iaa.ie
National Transport Authority
Role (our summary): Reg 4(2)(d): bus, rail and waterborne passenger transport service elements (incl. urban/suburban/regional terminals).
www.nationaltransport.ie
Central Bank of Ireland
Role (our summary): Reg 4(2)(e): consumer banking services.
www.centralbank.ie
National Disability Authority
Role (our summary): Reg 4(4): advisory body to relevant authorities on accessibility requirements (not an enforcer).
nda.ie

How consumers complain (our summary): Reg 41: relevant authority considers complaints; for services the relevant compliance authority (Reg 41(2)(b)) — e.g. CCPC for e-commerce/e-books, Central Bank for consumer banking, NTA/IAA for transport ticketing, ComReg, Coimisiún na Meán. Authority must acknowledge in writing without delay (41(3)), inform complainant of outcome in writing within a reasonable time (41(4)), may decline frivolous/vexatious/trivial complaints with written reasons (41(5)-(6)). CCPC publishes a reporting page for non-accessible products/services.

Where service providers must publish accessibility information

Reg 14(2): before providing a service, the provider must (a) prepare information in accordance with Schedule 3 explaining how the service meets the accessibility requirements, (b) make it available to the public in writing and in oral format, including in a manner accessible to persons with disabilities, (c) keep it as long as the service is in operation. Schedule 3 para 1(a): include the information in the general terms and conditions or equivalent document; 1(c): in addition to Directive 2011/83/EU consumer information — general description of the service in accessible formats, explanations needed to understand operation, description of how Schedule 1 requirements are met; para 3: information demonstrating delivery process and monitoring ensure compliance. No language rule specified. (our summary)

Microenterprise exemption

Reg 5(4): 'Paragraph (3) and Regulation 14 shall not apply to a service provided by a microenterprise.' Microenterprise defined in Reg 2: fewer than 10 persons and annual turnover or balance sheet total not exceeding EUR 2 million. (our summary)

Under the Directive, microenterprises providing services are exempt (Article 4(5)); a microenterprise employs fewer than 10 persons and has an annual turnover or balance sheet total not exceeding €2 million (Article 3(23)).

Sources

Need an accessibility statement and Annex V information for a service offered in Ireland? Our documents cite this national law and these authorities, in up to 24 EU languages.

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